Refund & Returns Policy
Refund & Returns Policy
PanelHouse
Last updated: [add date]
At PanelHouse, we value customer satisfaction and aim to provide a clear and fair refund and returns process, in accordance with UK consumer protection laws.
1. Right to Cancel (Cooling-Off Period)
Under the UK Consumer Contracts Regulations, customers have the right to cancel their order within 14 days of receiving the item, without providing any reason.
To cancel an order, you must notify us by email within this 14-day period.
📧 Email: passenger0815@gmail.com
2. Returns Conditions
To be eligible for a return and refund:
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The item must be unused, in its original condition, and in its original packaging
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The return request must be made within 14 days of delivery
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Proof of purchase may be required
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable & Non-Refundable Items
The following items are non-refundable and non-returnable, unless faulty or damaged:
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Custom-made or personalised products
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Made-to-order items
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Digital products or downloadable content
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Gift cards
4. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
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Original shipping costs are non-refundable
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We strongly recommend using a tracked shipping service, as we are not responsible for lost return shipments
5. Refund Process
Once we receive and inspect the returned item:
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You will be notified by email regarding approval or rejection
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Approved refunds will be processed within 7–14 business days
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Refunds will be issued to the original payment method used for the purchase
6. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos and a description of the issue
We will offer a replacement, repair, or full refund, including return shipping costs where applicable.
7. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you require an exchange, please contact us before returning the item.
8. Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your payment provider
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Contact your bank
If the issue persists, please contact us at passenger0815@gmail.com.
9. Contact Information
Store Name: PanelHouse
📧 Email: passenger0815@gmail.com
🏢 Address:
AGAZAR RIYANE
11 Boulevard de l'Europe
68100 Mulhouse
France
SPI: 680307841405