Refund Policy
Refund Policy
PanelHouse
Last updated: [add date]
At PanelHouse, we aim to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds, returns, and exchanges are accepted, in accordance with UK consumer protection laws.
1. Right to Cancel (UK Cooling-Off Period)
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, without providing a reason.
To exercise your right to cancel, you must notify us in writing by email within the 14-day period.
📧 Email: passenger0815@gmail.com
2. Returns Eligibility
To be eligible for a return and refund:
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The item must be unused, in its original condition, and in original packaging
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The return request must be made within 14 days of delivery
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Proof of purchase may be required
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Refundable Items
The following items are non-refundable, unless faulty or damaged:
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Custom-made or personalised products
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Items made to order
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Digital products or downloadable content
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Gift cards
4. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
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Original shipping fees are non-refundable
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We recommend using a tracked shipping service, as we are not responsible for lost return shipments
5. Refund Process
Once we receive and inspect the returned item:
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You will be notified by email of approval or rejection
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Approved refunds will be processed within 7–14 business days
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Refunds will be issued to the original payment method
6. Faulty or Damaged Items
If you receive an item that is faulty, damaged, or incorrect:
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Contact us within 48 hours of delivery
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Provide photos and a description of the issue
We will offer a replacement, repair, or full refund, including return shipping costs where applicable.
7. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us at passenger0815@gmail.com before returning the item.
8. Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your payment provider
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Contact your bank
If the issue persists, please email us at passenger0815@gmail.com.
9. Contact Information
Store Name: PanelHouse
📧 Email: passenger0815@gmail.com
🏢 Address:
AGAZAR RIYANE
11 Boulevard de l'Europe
68100 Mulhouse
France
SPI: 680307841405