Shipping Policy
Shipping Policy
PanelHouse
Last updated: [add date]
PanelHouse is committed to providing transparency and efficiency in the shipping of orders placed through our online store.
1. Order Processing Time
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Orders are processed within 1–3 business days after payment confirmation
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We do not ship orders on weekends or public holidays
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During periods of high demand, processing times may be slightly extended
Once your order has been shipped, you will receive a confirmation email with tracking details.
2. Shipping Destinations
PanelHouse ships to:
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United Kingdom
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European Union countries
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Other international destinations (subject to availability at checkout)
If your country is not available during checkout, shipping cannot be completed.
3. Estimated Delivery Times
Delivery times begin after the order has been dispatched:
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United Kingdom: 5–10 business days
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Europe: 7–14 business days
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Other countries: 10–20 business days
Delivery times are estimates and may vary due to customs procedures or carrier delays.
4. Shipping Costs
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Shipping costs are calculated automatically at checkout
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Costs vary depending on destination, weight, and shipping method
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Any customs duties, taxes, or local charges are the responsibility of the customer
5. Order Tracking
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All shipped orders include a tracking number
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Tracking information may take up to 48 hours to become available in the carrier’s system
6. Customs and Import Taxes
International orders may be subject to customs inspections.
PanelHouse is not responsible for delays or charges resulting from customs clearance processes.
7. Incorrect or Incomplete Address
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Customers are responsible for providing accurate delivery details
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Orders returned due to incorrect or incomplete addresses may be reshipped only after an additional shipping fee is paid
8. Delays, Loss, or Missing Shipments
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PanelHouse is not responsible for delays caused by shipping carriers
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In the event of confirmed loss, we will assist the customer in opening a claim with the carrier
9. Damaged Products
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Provide clear photos of the product and packaging
After review, we will offer the most appropriate solution.
10. Contact Information
Store Name: PanelHouse
📧 Email: passenger0815@gmail.com
🏢 Address:
AGAZAR RIYANE
11 Boulevard de l'Europe
68100 Mulhouse
France
SPI: 680307841405